Last updated: April 30, 2026
1. Introduction
iptvthefox places great importance on the protection of your personal data. This privacy policy explains what data we collect, how we use it, and what rights you have under the General Data Protection Regulation (GDPR). We process personal data in accordance with the GDPR and other relevant laws and regulations. Read our iptvthefox review to learn more about our commitment to privacy.
2. What Data Do We Collect?
We only collect the data necessary to provide your iptvthefox subscription service:
- Name - for personal communication and invoicing of your iptv subscription
- Email address - for sending login credentials, invoices, and important updates for iptvthefox
- Phone number - for WhatsApp support and subscription management
- IP address - for technical support, security, and fraud prevention
- Payment information - processed via secure payment providers (we do not store credit card details)
- MAC address - if applicable for MAG box activation with your iptv subscription
3. How Do We Use Your Data?
We use your personal data exclusively for the following purposes to support your iptvthefox subscription:
- Providing our IPTV service and access to 25,000+ channels and 130,000+ VOD titles
- Processing payments via Credit Card, PayPal, or Cryptocurrency
- Providing customer support via WhatsApp, email, and phone (24/7 English support)
- Informing you about important changes, maintenance, or subscription renewals for your iptv subscription
- Improving our service and user experience
- Preventing fraud and misuse of our iptvthefox service
4. Legal Basis for Processing
We process your personal data based on the following legal grounds for your iptv subscription:
- Performance of a contract - for providing our IPTV service (Article 6(1)(b) GDPR)
- Legitimate interest - for customer service, fraud prevention, and service improvement (Article 6(1)(f) GDPR)
- Legal obligation - for complying with tax and administrative obligations (Article 6(1)(c) GDPR)
- Consent - for marketing communications (if applicable) (Article 6(1)(a) GDPR)
5. Sharing Data with Third Parties
We only share your personal data with third parties when necessary for our iptvthefox service or when legally required:
- Payment providers (PayPal, Crypto processors) - for secure payment processing. They are processors and comply with GDPR.
- Hosting partners - for providing our servers and technical infrastructure.
- WhatsApp (Meta) - for customer communication and support for your iptv subscription.
We never sell your personal data to third parties. All third parties we work with have data processing agreements that comply with GDPR.
6. Retention Period
We do not keep your personal data longer than necessary for the purposes for which it was collected for your iptvthefox subscription:
- Account data - as long as your iptv subscription is active + 12 months after termination (for legal and administrative purposes)
- Communication data (WhatsApp/email) - 24 months after last contact
- Payment data - 7 years (legal retention period for financial records)
- Technical logs (IP addresses) - maximum 12 months
7. Your Rights Under GDPR
You have the following rights regarding your personal data related to your iptv subscription. You can exercise these rights free of charge:
- Right of access (Article 15 GDPR) - you may know what data we have about you and how we process it
- Right to rectification (Article 16 GDPR) - you may have incorrect data corrected or missing data completed
- Right to erasure (Article 17 GDPR) - you may request deletion of your data ("right to be forgotten")
- Right to restriction (Article 18 GDPR) - you may temporarily restrict processing of your data
- Right to object (Article 21 GDPR) - you may object to the processing of your data
- Right to data portability (Article 20 GDPR) - you may transfer your data to another party
Contact us at support@iptvthefox.online to exercise any of these rights. We will respond within 4 weeks, as required by law.
8. Security
We take appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, and unlawful processing for your iptvthefox subscription:
- SSL encryption for all data transfer (HTTPS)
- Servers located in secure data centers in Europe (EU legislation)
- Two-factor authentication for system access
- Regular security audits and penetration tests
- Employees are trained in privacy and security
9. Cookies
Our website uses functional and analytical cookies to make the website work properly and improve it. We do not use tracking cookies for advertising purposes. You can disable cookies via your browser settings, but this may affect website functionality.
10. Data Protection on WhatsApp
We use WhatsApp for customer communication related to your iptv subscription. WhatsApp (part of Meta) may process certain data. We have a data processing agreement with Meta and use only business WhatsApp features. For more information on how Meta handles data, please refer to WhatsApp's privacy policy.
11. Changes to This Privacy Policy
We may change this privacy policy from time to time, for example due to new legislation or changes in our iptvthefox service. The most recent version is always on this page with the date of the last change. For important changes, we will actively inform you via WhatsApp or email.
12. Contact Information
For questions about this privacy policy, about your personal data, or to exercise any of your rights regarding your iptv subscription, please contact iptvthefox:
13. Data Protection Officer
iptvthefox has appointed a Data Protection Officer (DPO) who oversees GDPR compliance. You can reach our DPO at dpo@iptvthefox.online.
14. Filing a Complaint with the Supervisory Authority
You have the right to file a complaint with the relevant supervisory authority if you believe iptvthefox is not handling your data correctly. However, we appreciate it if you contact us first so we can work together to find a solution.